As a Service Partner Manager - Schweitzer Cooling Systems, you are the key link between our company and our external service partners. You ensure that maintenance, repairs, and commissioning of our refrigeration furniture and cooling systems are carried out nationwide (or internationally) with the highest quality standards, on time, and in a cost-effective manner. You actively manage and develop our partner network, helping to deliver outstanding customer experience.

Your Main Responsibilities

• Identify, select, onboard, and maintain long-term relationships with service partners and refrigeration service providers
• Negotiate and conclude framework agreements, service contracts, and pricing structures with partners
• Organize and coordinate product, software, and process training programs for service technicians
• Serve as the primary point of contact for service partners and end customers in complex cases, acting as an interface with internal support teams
• Continuously optimize ticket handover processes, spare parts logistics, and warranty management, while conducting on-site quality assurance audits
• Monitor, analyze, and further develop performance KPIs such as first-time fix rate, response times, and overall service quality

What You Bring

• Technical qualification (e.g., Refrigeration Mechatronics Technician) combined with commercial understanding, or a commercial background with a strong affinity for refrigeration technology and building services engineering (master craftsman or technician qualification is an advantage)
• Several years of experience in technical service, customer support, or managing external service providers
• Knowledge of commercial refrigeration systems, refrigerated display cases (retail and food service environments), or building services engineering (MEP/TGA)
• Strong negotiation skills, assertiveness, and excellent communication abilities across all organizational levels
• Experience with ERP and CRM systems, as well as ticketing and field service management tools
• Willingness to travel for audits and on-site partner visits

Why Schweitzer?

• Future-proof industry with long-term career prospects
• High level of responsibility and short decision-making paths
• Individual training and development opportunities
• Attractive overall compensation and benefits package