Team Leader IT Helpdesk (m/f/x)

Driven by the passion to design and build successful stores together with customers, we are one of the global leaders in store design - and have been for over 94 years.

Our expertise includes store design, branding, furniture design as well as in-house production for wood, metal and refrigerated furniture, assembly but also project management. Our unique design & build approach combines first-class design with precise implementation - all from a single source. In this way, we ensure that our design concept is implemented as intended. Together with our clients, we realize innovative concepts for award-winning stores around the world in the food and non-food sectors.

We are looking for new colleagues who want to pitch in, help think and design. Sounds interesting? Then apply now as

Team Leader IT Helpdesk (m/f/x) Toronto

What can you expect?

• Management and coordination of the IT Service Desk team
• Overseeing the procurement, installation, maintenance and support of IT software, hardware and communication systems
• Organization and delegation of work orders to the appropriate IT Services staff member based on role and work order load
• Management of escalations and ensuring any issues are resolved in a timely manner
• Escalation of work orders to second level IT support and third level IT support as required
• Analysis of performance of Service Desk activities and make recommendations to improve operational efficiency
• Generate reports based on service level agreements and required metrics

Our requirements.

Skills and attributes for success!

• Bachelor/Master's degree in computer science, information technology, or a related field
• Experience in analyzing, diagnosing and resolving user incidents
• Strong technical background
• Excellent analytical and troubleshooting skills
• Have a positive attitude to customer problems and incidents in a high-pressured environment
• Excellent leadership and people management skills
• Strong customer service skills

What we offer.

• Company kindergarten
• Exciting company activities
• Company canteen with fresh and seasonally prepared meals
• Wide range of training and development opportunities
• Good salary 

We offer good possibilities of development and the chance to be part of a fast growing, success-oriented enterprise.

We look forward to your application!

Tanja Pichler
Head of Recruitment