Team Leader IT Helpdesk (m/f/x)

Driven by the passion to design and build successful stores together with customers, we are one of the global leaders in store design - and have been for over 94 years.

Our expertise includes store design, branding, furniture design as well as in-house production for wood, metal and refrigerated furniture, assembly but also project management. Our unique design & build approach combines first-class design with precise implementation - all from a single source. In this way, we ensure that our design concept is implemented as intended. Together with our clients, we realize innovative concepts for award-winning stores around the world in the food and non-food sectors.

We are looking for new colleagues who want to pitch in, help think and design. Sounds interesting? Then apply now as

Team Leader IT Helpdesk (m/f/x) Toronto

Apply now

What can you expect?

  • Management and coordination of the IT Service Desk team
  • Overseeing the procurement, installation, maintenance and support of IT software, hardware and communication systems
  • Organization and delegation of work orders to the appropriate IT Services staff member based on role and work order load
  • Management of escalations and ensuring any issues are resolved in a timely manner
  • Escalation of work orders to second level IT support and third level IT support as required
  • Analysis of performance of Service Desk activities and make recommendations to improve operational efficiency
  • Generate reports based on service level agreements and required metrics

Our requirements.

Skills and attributes for success!

  • Bachelor/Master's degree in computer science, information technology, or a related field
  • Experience in analyzing, diagnosing and resolving user incidents
  • Strong technical background
  • Excellent analytical and troubleshooting skills
  • Have a positive attitude to customer problems and incidents in a high-pressured environment
  • Excellent leadership and people management skills
  • Strong customer service skills

What we offer.

  • Company kindergarten
  • Exciting company activities
  • Company canteen with fresh and seasonally prepared meals
  • Wide range of training and development opportunities
  • Good salary 

We offer good possibilities of development and the chance to be part of a fast growing, success-oriented enterprise.

We look forward to your application!

Tanja Pichler
Head of Recruitment 

Apply now