Customer Support - International (m/f/x)
Driven by the passion to design and build successful stores together with customers, we are one of the global leaders in store design - and have been for over 94 years.
Our expertise includes store design, branding, furniture design as well as in-house production for wood, metal and refrigerated furniture, assembly but also project management. Our unique design & build approach combines first-class design with precise implementation - all from a single source. In this way, we ensure that our design concept is implemented as intended. Together with our clients, we realize innovative concepts for award-winning stores around the world in the food and non-food sectors.
We are looking for new colleagues who want to pitch in, help think and design. Sounds interesting? Then apply now as
Customer Support International (m/f/x) Toronto
What can you expect?
- In cooperation with your colleagues (field sales, key account management, project managers, etc.), you are the first point of contact for the national and international customers assigned to you.
- You support the preparation of offers and the continuous development of sales concepts.
- The project-related clarification between customers and the internal departments (purchasing, logistics, shipping) is just as much a part of this as the coordination of production and delivery dates.
- You prepare yourself optimally for customer meetings by preparing sales data and presentations.
- The maintenance of master, condition, and customer data in corresponding systems, the processing of customer inquiries as well as independent project work are all part of your area of responsibility.
Our requirements.
Skills and attributes for success!
- Experience in technical support, and customer support as well as an academic background in Computer Science or Engineering.
- Paired with outstanding written and verbal communication skills, you have the ability to explain technical concepts in a non-technical way and meet customers at their level.
- Demonstrated team player, initiative to take the lead, and mentoring of other members of the team.
- Excellent interpersonal and communication skills and ability to work in a multicultural environment.
- Customer focused
- Good knowledge of English and an additional language (French, German, Italian,...the more the better)
- Willingness to travel
What we offer.
- Long-term employment in a family-owned company with global operations
- An attractive salary & numerous other benefits (canteen, in-house travel management, etc.)
- A modern workplace and challenging tasks
- Excellent career and personal development programs
- An appealing and open working atmosphere as well as a great team
We offer good possibilities of development and the chance to be part of a fast growing, success-oriented enterprise.
We look forward to your application!
Tanja Pichler
Head of Recruitment